Messaging platform Signal said on Friday it was experiencing "technical difficulties" as it worked to accommodate millions of new users.
Some users reported messages failing to send on both the mobile and desktop apps for several hours.
The company has seen a huge uptick in interest since its rival WhatsApp unveiled new privacy terms last week.
On Twitter, Signal said it had added servers "at a record pace" and was working to restore service.
"Millions upon millions of new users are sending a message that privacy matters," it said in a tweet.
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